Terms & Conditions
Effective date: 7 July 2026
These Terms & Conditions apply to all bookings, services, purchases, website use and communications with The Cozy Beauty (“we”, “us”, or “our”).
By booking an appointment, using our website, submitting an enquiry, paying a deposit, or receiving a service from us, you agree to these Terms & Conditions.
These Terms & Conditions include our salon policy, booking policy, cancellation policy, refund policy, nail health policy and aftercare policy.
1. About The Cozy Beauty
The Cozy Beauty provides nail and beauty services by appointment.
Our website is: thecozybeauty.com
All services are subject to availability, suitability, client nail condition, safety, and our professional discretion.
2. Bookings
Appointments can be made through our website, booking system, social media, phone, SMS, email, or other approved contact methods.
Your appointment is not confirmed until we accept the booking and any required deposit has been received.
Please make sure your booking details are correct, including service type, date, time and contact information.
3. Deposits
A 50% deposit may be required to secure your appointment.
Deposits are used to reserve your appointment time and prepare for your service.
If a deposit is required and has not been paid, your appointment may not be confirmed.
4. Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please contact us as early as possible.
Cancellations made at least 24 hours before the appointment may be eligible to transfer the deposit to a future booking.
Rescheduling requests made at least 12 hours before the appointment may be accepted, subject to availability.
Cancellations made with less than 24 hours’ notice, no-shows, or very late arrivals may result in the deposit being forfeited.
5. Late Arrivals
Please arrive on time for your appointment.
If you are late, we may need to shorten your service, simplify the design, change the service, or reschedule your appointment to avoid affecting other bookings.
If you are too late and we cannot complete the service, your appointment may be cancelled and your deposit may be forfeited.
6. Service Time and Results
Service times are estimates only and may vary depending on nail condition, removal, design, length, repairs, product choice and client requirements.
Nail results and retention can vary from person to person depending on natural nail condition, lifestyle, aftercare, health, medication, previous nail services, and daily activities.
We do our best to provide high-quality results, but we cannot guarantee that every service will last the same amount of time for every client.
7. Prices and Services
Prices may vary depending on the service, design, length, removal, repair, extra time, products used, or additional requests.
We may update our prices, services, offers and availability at any time without prior notice.
If you are unsure about pricing, please ask before the service begins.
8. Change of Mind
We do not offer refunds simply for change of mind after the service has been completed.
This includes change of mind about colour, design, shape, length, product type, finish, style, or personal preference.
Please check and confirm your colour, design, shape and length during the appointment.
9. Refunds
Due to the time, labour and products used in nail and beauty services, refunds are not provided for change of mind, personal preference, normal wear and tear, natural nail growth, or damage caused after leaving the appointment.
However, if there is a genuine issue with the service, please contact us within 7 days of your appointment with clear photos and details of the problem.
If the issue is clearly related to our workmanship, we may offer a complimentary fix, repair, or suitable solution.
Refunds will only be provided where required under Australian Consumer Law.
Nothing in these Terms & Conditions limits any rights you may have under Australian Consumer Law.
10. Complimentary Fixes
Complimentary fixes may be offered for issues caused by our workmanship, such as lifting, chipping, or product problems within a reasonable time after the appointment.
Complimentary fixes do not apply to:
Damage caused by accidents
Picking, biting, pulling, peeling, or forcefully removing the nails
Incorrect aftercare
Normal wear and tear
Natural nail growth
Change of mind about colour, shape, length, or design
Repairs requested more than 7 days after the appointment
Damage caused by another salon or technician
Damage caused by harsh chemicals, cleaning products, heat, water exposure, or physical impact
Damage caused by using nails as tools
Damage caused by self-removal or improper removal
11. Nail Health and Existing Conditions
At The Cozy Beauty, we take hygiene, product safety and nail health seriously.
Clients must inform us before the service if they have or suspect any of the following:
Fungal infection
Bacterial infection
Green nail syndrome or nail discolouration
Nail lifting or separation
Damaged, thin, weak, brittle or over-filed nails
Cuts, wounds, swelling, redness, pain or irritation
Allergies or sensitivities to nail products
Previous allergic reaction to gel, acrylic, SNS, builder gel, BIAB, glue, primer, acetone or other nail products
Recent nail services done by another salon or technician
Any medical condition or medication that may affect nails, skin, healing, sensitivity or product retention
We reserve the right to refuse, stop, or modify a service if we believe the condition of the nails or skin may be unsafe, unsuitable, or requires professional medical advice.
12. Fungus, Infection and Medical Concerns
We are not medical professionals and we do not diagnose, treat, or provide medical advice for fungal infections, bacterial infections, allergic reactions, nail disease, skin disease, injuries, or medical conditions.
If you have signs of infection, pain, swelling, pus, severe redness, nail separation, unusual discolouration, or an allergic reaction, please seek advice from a doctor, pharmacist, podiatrist, dermatologist, or qualified medical professional.
We may refuse to perform a service if we suspect infection, open wounds, unsafe nail condition, or any condition that may risk the health and safety of the client, technician, or other clients.
13. Responsibility for Nail Damage, Infection or Poor Retention
The Cozy Beauty is not responsible for nail damage, infection, lifting, breakage, allergic reactions, or poor retention where the issue is caused by:
A pre-existing nail or skin condition
A condition that was not disclosed before the service
Previous nail work done by another salon or technician
Over-filed, thin, damaged or weakened natural nails from previous services
Long-term or continuous use of nail enhancements without proper breaks or care
Picking, biting, pulling, peeling or forcefully removing nail products
Incorrect aftercare
Exposure to harsh chemicals, cleaning products, water, heat or physical impact
Using nails as tools
Client lifestyle, work duties, health condition, medication, or natural nail growth
Failure to follow aftercare instructions
Self-removal, improper removal, or removal by another person
Products or services applied elsewhere after visiting us
14. Unclear Cause of Nail Issues
If a nail concern occurs after your appointment and the cause is unclear, The Cozy Beauty will review the situation fairly based on the information available.
This may include:
Photos taken before and after the service
The condition of the natural nails at the appointment
The type of service performed
The time frame in which the issue appeared
Whether aftercare instructions were followed
Whether the nails were picked, bitten, pulled, peeled, or forcefully removed
Whether the client had another nail service, repair, removal, refill, or product applied elsewhere after the appointment
The client’s lifestyle, work duties, chemical exposure, water exposure, health, medication, and daily activities
If the issue is clearly related to our workmanship, we may offer a complimentary fix, repair, or suitable solution.
If the issue may be related to a pre-existing nail condition, lifestyle, aftercare, self-removal, another salon’s work, natural nail weakness, infection, allergy, or another cause outside our control, The Cozy Beauty is not responsible for refunds, repairs, medical costs, or damage claims.
We cannot guarantee nail retention or nail health where the client has had work done by another salon or technician after visiting us, as we cannot verify the products, techniques, hygiene standards, or removal methods used elsewhere.
15. Aftercare and Client Responsibility
To help your nails last longer, please follow proper aftercare instructions.
Clients should avoid:
Using nails as tools
Picking, biting, pulling or peeling nail products
Forcefully removing gel, acrylic, SNS, BIAB, builder gel or any nail enhancement
Excessive exposure to water, heat, cleaning chemicals or harsh products
Ignoring signs of lifting, pain, irritation or infection
Leaving lifting nails untreated for too long
Nail retention may vary depending on natural nails, lifestyle, work duties, aftercare, health, medication, and daily habits.
The client is responsible for following aftercare instructions and contacting us promptly if there is a concern.
16. Allergies and Sensitivities
Clients must inform us before the service if they have allergies, sensitivities, previous reactions, or concerns about any nail or beauty products.
Allergic reactions can happen even if a client has used similar products before.
If irritation, redness, itching, swelling, burning, pain, rash, or other reaction occurs during or after the service, please contact us and seek medical advice if needed.
The Cozy Beauty is not responsible for allergic reactions or sensitivities that were not disclosed before the service, or that occur due to individual sensitivity outside our control.
17. Photos and Service Records
For quality, safety and record-keeping purposes, we may take photos of your nails before and after the service.
These photos may be used to assess nail condition, service results, repair requests, or future appointment history.
We will not post identifiable client photos for marketing without permission.
18. Refusal of Service
The Cozy Beauty reserves the right to refuse, stop, or modify a service if:
The nails or skin appear infected, damaged, unsafe, or unsuitable for treatment
The client has an allergic reaction or sensitivity concern
The client requests a service that may damage the natural nails
The client refuses to follow safety or hygiene instructions
The client is aggressive, disrespectful, threatening, inappropriate, or makes us feel unsafe
The client does not follow our booking, payment, cancellation, salon, or website policies
19. Website Use
You agree to use our website lawfully and respectfully.
You must not misuse our website, attempt to interfere with its security, copy content without permission, submit false information, or use the website in a way that may damage our business or reputation.
20. Website Content
All website content, including text, photos, service descriptions, branding, logos, graphics and design, belongs to The Cozy Beauty unless otherwise stated.
You must not copy, reproduce, distribute, or use our content for commercial purposes without permission.
21. Third-Party Links and Services
Our website may contain links to third-party websites, booking systems, payment processors, social media platforms, maps, embedded content, or advertising tools.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
22. Promotions and Discounts
Promotions, discounts, gift offers or special deals may be subject to separate terms.
Promotions cannot be exchanged for cash.
Discounts may not be combined with other offers unless clearly stated.
We may change, pause, or end promotions at any time.
23. Gift Cards or Vouchers
If gift cards or vouchers are offered, they must be used before the expiry date stated at the time of purchase or issue.
Gift cards and vouchers are not redeemable for cash.
Lost, stolen or expired gift cards may not be replaced unless required by law.
24. Limitation of Liability
To the maximum extent permitted by law, The Cozy Beauty is not liable for loss, damage, injury, reaction, infection, poor retention, nail damage, or costs caused by factors outside our reasonable control.
This includes pre-existing conditions, undisclosed conditions, incorrect aftercare, self-removal, another salon’s work, client lifestyle, health conditions, medication, allergic reactions, or misuse after the service.
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights that cannot be excluded under Australian Consumer Law.
25. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
The updated version will be posted on this page with a new effective date.
26. Contact Us
If you have any questions about these Terms & Conditions or your appointment, please contact us:
The Cozy Beauty
Website: thecozybeauty.com
Email: info@thecozybeauty.com
Phone: +61 45 606 969
Location: 128 Graham Ave, Lurnea 2170 NSW Australia