Privacy Policy

Effective date: 7 July 2026

This Privacy Policy explains how The Cozy Beauty (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit our website, make an enquiry, book an appointment, subscribe to our offers, or use our services.

Our website is: thecozybeauty.com

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Your name
Phone number
Email address
Appointment details
Service preferences
Booking notes or special requests
Payment or deposit information
Messages submitted through contact forms
Marketing sign-up details
Any information you choose to provide about allergies, sensitivities, skin conditions, nail conditions, or other service-related concerns

We may also collect technical information automatically when you use our website, such as:

IP address
Browser type
Device information
Pages visited
Date and time of visit
Cookies and usage data

2. How We Collect Your Information

We may collect your information when you:

Make a booking online
Contact us through our website, email, phone, SMS, or social media
Subscribe to our email list or promotional offers
Leave a comment on our website, if comments are enabled
Complete a form on our website
Interact with our website, ads, embedded content, maps, booking tools, or third-party services

3. How We Use Your Information

We use your personal information to:

Confirm and manage appointments
Contact you about your booking
Provide nail and beauty services
Respond to enquiries
Send appointment reminders
Process deposits or payments
Send promotional emails or special offers, where you have agreed to receive them
Improve our website and customer experience
Prevent spam, fraud, or misuse of our website
Comply with legal, tax, accounting, or business record requirements

We only collect information that is reasonably necessary for our business activities.

4. Bookings, Deposits and Payments

When you make a booking or pay a deposit, your information may be processed through third-party booking or payment providers.

These providers may collect and process your payment details securely. We do not store your full credit card details on our website.

Third-party providers may have their own privacy policies and security practices. We recommend reviewing their policies before using their services.

5. Email Marketing and Promotions

If you subscribe to our email list, claim a discount, or agree to receive updates from us, we may send you promotional emails, offers, news, or service updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We do not sell your personal information to third parties.

6. Comments

If comments are enabled on our website and you leave a comment, we may collect the information shown in the comment form, your IP address, and browser user agent string to help with spam detection.

An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available on Automattic’s website.

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

7. Media Uploads

If you upload images to our website, you should avoid uploading images that contain embedded location data, such as EXIF GPS data.

Visitors to the website may be able to download and extract location data from images.

8. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyse website traffic, support booking functions, and help with marketing or advertising.

If you leave a comment on our site, you may choose to save your name, email address and website in cookies for convenience. These cookies may last for one year.

If you visit a login page, our website may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

If you log in, our website may set cookies to save your login information and screen display preferences. Login cookies may last for two days. If you select “Remember Me”, your login may persist for two weeks. If you log out, login cookies will be removed.

You can disable cookies through your browser settings, but some parts of the website may not work properly.

9. Embedded Content From Other Websites

Pages on our website may include embedded content such as videos, images, maps, social media posts, booking tools, or articles.

Embedded content from other websites behaves in the same way as if you visited that other website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with their content.

10. Third-Party Services

We may use third-party services to operate our website and business, such as:

Website hosting providers
Booking system providers
Payment processors
Email marketing platforms
Spam protection tools
Analytics tools
Social media platforms
Google services, such as Google Maps or Google Analytics

These third parties may collect, store, or process your information according to their own privacy policies.

11. Who We Share Your Data With

We may share your personal information only when necessary, including with:

Booking and payment service providers
Website hosting and technical support providers
Email marketing providers
Professional advisers, such as accountants or legal advisers
Government, regulatory, or law enforcement bodies where required by law

We do not sell your personal information.

12. Overseas Disclosure

Some third-party services we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers that handle personal information securely.

13. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purpose it was collected, including to manage bookings, provide services, maintain business records, comply with legal obligations, resolve disputes, and protect our business.

If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognise and approve follow-up comments automatically.

For users who register on our website, if any, we store the personal information they provide in their user profile. Registered users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

14. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, internet transmission, or electronic storage method is completely secure. You provide information to us at your own risk.

15. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct inaccurate, outdated, or incomplete information.

We may need to verify your identity before responding to your request.

16. Requesting Deletion of Your Information

You may request that we delete personal information we hold about you.

This does not include information we are required to keep for administrative, legal, tax, accounting, security, or business record purposes.

17. Children’s Privacy

Our website and services are not directed to children under 16.

We do not knowingly collect personal information from children without appropriate consent.

18. Links to Other Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, content, or security of external websites. You should read the privacy policy of any external website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new effective date.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Cozy Beauty
Website: thecozybeauty.com
Email: info@thecozybeauty.com
Phone:+61 450 606 969
Location: 128 Graham Ave, Lurnea 2170 NSW Australia